Category: Communication

Consumer complaints: what to do when you had your fingers burnt

Consumer complaints: what to do when you had your fingers burnt

Have you ever felt so angry about bad service or a defective product that you would make a spitting cobra look like a gentle house pet? Have you ever felt trapped because you do not have the wherewithal to hire a flame-throwing lawyer that will burn (verbal and legal) holes in your enemy’s lame excuses and empty promises?

The Finance Minister has spoken – extraordinary measures, monies and circumstances

The Finance Minister has spoken – extraordinary measures, monies and circumstances

The passage of time seems to be such a fractured thing right now and it isn’t going to stop being so any time soon. As a country, we are bracing ourselves for the cresting of the Corona wave.

Talking about Death and Dying – this is not the movies

Talking about Death and Dying – this is not the movies

There are as many movies about funerals and the aftermath thereof as there are genres of movies! There is a favourite cinematography device that can be applied, again, to most genres. The church and graveyard scenes fade. The next day the family arrives (separately) at very official-looking offices. Nobody makes eye contact. There are a lot of awkward silences. The executor of the estate walks in. The camera pans slowly over the faces of the prospective heirs. This is the moment of truth: the Reading Of The Will …

The ‘new normal’ that still seems so foreign and what the fourth industrial revolution has to do with it

The ‘new normal’ that still seems so foreign and what the fourth industrial revolution has to do with it

The Fourth Industrial Revolution brings technologies that blur the lines between the physical, digital and biological spheres across all sectors. It brings about boundary-busting disruptions that will change the world of work as we know it

Open doors during lockdown – part 1

Open doors during lockdown – part 1

This is not business as usual.

Your staff haven’t simply moved offices. This is not working remotely by choice. This is trying to work from home whilst the world is experiencing an unprecedented crisis, with unpredictable outcomes. Your staff, their families, your suppliers and clients will not react as they ‘normally’ would. In fact, you yourself may not have it as together as you would like others to think…