The Office of the Ombudsman for Long-Term Insurance is an independent body to which consumers can complain if they believe they have been treated unfairly by their insurer. In the latest annual report, it is stated that the Ombudsman had recovered R184.4 million in the form of lump sums for consumers from long-term insurance companies.
The Ombudsman said it had received 9,815 written requests for assistance – which is an increase of 6% from the previous year. Of these complaints, 5,018 were chargeable complaints, with 3,491 cases full cases finalised. Three in 29.8% cases were resolved in favour of the complainant.
The data below reflects the number of complaints received by each insurer and the percentage of cases resolved in favour of complainants.
Some insurers are larger than others, thus the number of cases resolved in favour of clients is used as the basis for the ranking. The so-called “worst” performer is at the top.
To view a table detailing a comparison between insurance companies click here.