Still not Treating Customers Fairly

Treating the customer fairlyIn 2011, the Financial Services Board (FSB) announced they would be launching Treating Customers Fairly (TCF) in South Africa. Last year, Northwood released a blog that noted a few instances of non-compliance from financial planners. TCF is a relatively new Financial Services requirement, and is meant to ensure that those who practice in the Financial Services Industry provide their clients with suitable products and services.

In the event of a dispute, it also requires Financial Service Providers to be able to prove they have delivered on the six TCF principals. Unfortunately, many FSPs are still in contravention. Recently I came across two such cases. Continue reading

Changing with the times

Northwood Financial ServicesNorthwood Financial Services CC first opened its doors in 1990, with a complement of only two staff members. Everything was simpler back then, and processes were relatively easy to manage.

Twenty-eight years later, things are far more complicated. My regular radio broadcasts generate a significant number of queries. Daily emails and phone calls now number in the hundreds, and as a result, the Northwood staff has grown to six. Continue reading

A victim of crime

victim of crimeThe world is rife with criminals wanting to help themselves to your hard-earned cash or belongings. Crime can strike anyone at any time, and with cybercrime on the rise, banks often send out notifications warning us to be vigilant, lest we become another statistic.

However, nothing beats a good old fashioned mugging.

I was attacked in the street the other day. My wallet and mobile were taken from me by two thugs I can only assume were druggies looking for their next fix. Within a minute, my identity disappeared. Obviously, the cash in my wallet is gone, but they even used my stolen ID to cash in the points on my PnP Smart Shopper card. Continue reading