Customer Referrals – A Proven Profit-Booster

business referralsMany companies have been using referral programmes as part of their marketing strategies for several decades. The simple principle behind referrals makes them easy to implement as a marketing tool: valued customers who are satisfied with your company’s products and services refer friends and family members and earn a reward for each referred person who becomes a customer. Continue reading

Why Effective Record-Keeping is Important

warningMost employers have had to deal with the issue of disciplinary action in the course of employing members of staff. While the process of taking action against negligent or incompetent staff is clearly laid out by the law, the stress involved can be reduced by keeping records at every step.

There are various forms and stages of action that employers can take against staff who are failing to perform their duties for reasons of negligence, incompetence, lateness, or disregard for company property. From the issuing of warnings to suspensions, disciplinary hearings and eventual dismissal, the onus is on employers to record the details of each disciplinary action for future reference. From the time a member of staff receives his or her first written warning, every disciplinary action must be put down in writing, along with its outcome. Continue reading

Unpaid Leave vs. Deductions

unpaid-leaveThe issue of leave and remuneration is one of the most common sticking points between employers and members of staff. Although the law is quite clear on the number of leave days an employee is entitled to, including annual leave, sick leave and family responsibility leave, disagreements often arise from employees taking their leave without notice. Continue reading

Paying Absent Staff

Sick leaveMany employers are faced with the issue of staff absences on a regular basis. While it is the duty of employers to grant members of staff the leave to which they are entitled, there are specific regulations that cover payment of employees when they are absent from work.

Sick leave is a legal requirement for members of staff, and when staff are not well it is a necessity. While the majority of staff members can probably be relied upon to take sick leave only when needed, there will always be those who take advantage of the system to take a few extra days off work every year. If you are faced with the question of whether to pay staff for sick days or not, we provide a quick and easy guide to sick leave below. Continue reading